Last Updated: July 2026

At Rosa Luxe, we understand that you may need to modify or cancel an order due to unforeseen circumstances. We therefore provide a simple and transparent cancellation process while ensuring efficient order fulfillment.

When Can You Cancel

Customers may request cancellation of an order only before it has been packed or dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled as it is already in transit.

How to Request Cancellation

To request a cancellation, please contact our Customer Support Team at the earliest with your Order ID:

• Email: contact@rosaluxe.in
• Phone: +91 9220931100

Refund on Cancellation

If your cancellation request is approved, the full amount paid will be refunded through the original mode of payment within 7–10 business days, subject to the processing timelines of your bank or payment service provider.

Cancellation by Rosa Luxe

Rosa Luxe reserves the right to cancel any order at its sole discretion in circumstances including, but not limited to:

• Product unavailability
• Pricing or technical errors
• Payment verification failure
• Suspected fraudulent transactions
• Misuse of promotional offers
• Circumstances beyond our reasonable control

In such cases, customers will be informed promptly, and any payment received will be refunded through the original payment method.

Misuse of Cancellations

Repeated cancellation of orders without valid reasons may result in:

• Restrictions on future purchases
• Refusal of Cash on Delivery (if offered)

Rosa Luxe reserves the right to review such cases to prevent misuse of its services.

Your Agreement & Policy Updates

By placing an order on our website, you acknowledge and agree to this Cancellation Policy. Rosa Luxe may revise this policy from time to time, and the latest version published on this website shall apply to all future orders.

Contact Us

Rosa Luxe
Email: contact@rosaluxe.in
Phone: +91 9220931100