At Rosaluxe, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return policy below.
1. Eligibility for Returns Items must be returned within 3 days of the delivery date. Products must be unused, unopened, and in their original packaging. Items eligible for return include defective, damaged, or incorrect products. 2. Non-Returnable Items The following items are non-returnable:
Custom-made or personalized products Sale or clearance items Opened or used products unless defective Items purchased as part of a bundle or promotional offer 3. Return Process To initiate a return, please follow these steps:
Contact Us: Email us at support@centuryfancybeads.com or call +91 993 0606 082 with your order details and the reason for the return. Approval: Once your return request is approved, you will receive instructions on how and where to send the item. Shipping: Pack the item securely and ship it to the address provided. Return shipping costs are the responsibility of the buyer unless the return is due to our error. Inspection and Refund: After receiving and inspecting the returned item, we will process your refund or exchange. 4. Refunds Refunds are processed within 7-10 business days after the returned item is received and inspected. Refunds will be credited to your original payment method. Shipping fees, if applicable, are non-refundable unless the return is due to our error. 5. Exchanges Exchanges are accepted for defective or damaged items. If you wish to exchange an item, contact us with your order details, and we will provide further instructions. Exchange requests are subject to product availability. 6. Damaged or Defective Items If your order arrives damaged or defective:
Notify us within 3 days of receiving the product. Provide clear photos of the damage or defect, along with your order details, to expedite the process. We will arrange a replacement or refund based on your preference.
